- FreeRADIUS support
Learn more about our various FreeRADIUS support options designed to fit your needs.
FreeRADIUS support
Worry free support from the FreeRADIUS experts
Whether you are a SMB, a large enterprise or a Telecommunications provider with 10 million users, we can help you.
We are THE FreeRADIUS experts, and no one knows more about the solution than we do.
Why go anywhere else when you can get assistance from the people who built FreeRADIUS?
Support model
Our standard FreeRADIUS support offering is a ticket based model where a ticket represents a request for support whether it is an incident or a request for information. This enables us to provide efficient, on-demand, flexible support for all areas covered by your contract.
- An unlimited number of servers
- Each ticket provides up to 2 days (16 hours) of cumulated work effort
- A dedicated support engineer will be assigned to each ticket and will be your single point of contact throughout the support process to resolution
- Support is available in English and French
- You may check on the status of a support request at any time via our web based tracking system
Per server based FreeRADIUS support pricing is available on request but for most organizations the ticket based system is more flexible and cost effective.
Support options
Each option is available both in "Business Hours" and "24/7" modes.
| SILVER | GOLD | PLATINUM | |
|---|---|---|---|
| Number of tickets | 12 | 35 | unlimited |
| Number of servers | unlimited | unlimited | unlimited |
| Duration | 1 year | 1 year | 1 year |
| Response time | 6 hours | 4 hours | 2 hours |
| Type of support | email/web/phone* | email/web/phone* | email/web/phone* |
| Preventative consulting | N/A | 1 hour/month | 1 hour/month |
* Phone: critical incidents only. See official quote for details.